Last updated: 23 September 2026
We want you to feel confident ordering from LUNQEA. This policy applies alongside any mandatory consumer rights in your country; it does not remove or limit those rights.
Contact us before returning an order
Email lunqea@outlook.com with your order number and the reason for your request. We will reply with return instructions and the correct return destination. Please do not mail a parcel before receiving those instructions, as returns sent to an incorrect address may be delayed.
Change of mind and hygiene items
Where a change-of-mind right applies, you may exercise it within the period provided by applicable law. For eligible EU distance purchases this is generally 14 days after delivery, subject to legal exceptions and notice requirements. Certain sealed goods that are unsuitable for return for health or hygiene reasons may be excluded from that right only where the goods were supplied sealed and the seal was broken after delivery, as permitted by applicable law. Do not open or use a product you may wish to return.
For voluntary returns beyond any mandatory cancellation right, items must be unused, unopened, in their original sealed packaging, and requested within 30 days of delivery. We will confirm eligibility and instructions before you send anything.
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, or different from what you ordered, contact us promptly with your order number and a description of the issue. We will work with you on an appropriate remedy, which may include replacement, repair, or refund as required by applicable law. Your statutory rights are not affected.
Return shipping and refunds
For a change-of-mind return, you may be responsible for direct return postage where the law allows and we have told you this before purchase. We cover reasonable return costs for an item that is faulty, damaged, incorrect, or where required by law. Any refund will be made to the original payment method unless the law requires otherwise. We process eligible refunds within the time required by applicable law; your bank or payment provider may need additional time to post the credit.
Contact lunqea@outlook.com for help with a return or refund.
