Privacy Policy

Last updated: 23 September 2026

LUNQEA (“we”, “us” or “our”) operates lunqea.com and sells adult intimate wellness products to customers in Europe and North America. For privacy questions or requests, contact lunqea@outlook.com.

Information we collect

When you browse, place an order, create an account or contact us, we may process your name, billing and delivery details, email address, order contents, transaction status, and messages you send us. Our store and hosting systems may also receive technical information such as IP address, device or browser details, and cookie or usage data. Please do not send sensitive personal information in a message.

How we use information

We use information to operate the store, take and fulfil orders, arrange delivery, provide customer support, prevent fraud and misuse, maintain records required by law, and keep the site secure. We send marketing only where permitted and where you have chosen to receive it; you can opt out at any time.

Payments and service providers

Payments are handled by the payment provider shown at checkout. We do not intend to store full payment-card numbers or security codes on this website. We share only information reasonably needed with hosting, store, payment, fraud-prevention, delivery, and support providers. These providers may process information in other countries under their own terms and applicable safeguards.

Cookies and similar technologies

The store may use essential cookies for functions such as cart, checkout, account sign-in, and security. Optional analytics or advertising cookies should be used only with any consent required by law. You can manage cookies in your browser and any consent controls shown on the site; disabling essential cookies may prevent checkout from working.

Retention and security

We keep order and accounting records for as long as needed to fulfil orders and meet legal, tax, dispute-resolution, and security obligations. Other information is kept only as long as reasonably necessary for its stated purpose. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent where processing relies on consent. Contact lunqea@outlook.com to make a request. We may need to verify your identity and may retain information where the law requires or permits it. You may also complain to your local data-protection authority.

Children and age restriction

This store is intended only for adults aged 18 or the age of majority where they live, whichever is higher. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information.