Last updated: 23 September 2026
These terms apply to your use of lunqea.com and purchases from LUNQEA (“we”, “us” or “our”). By using the site or placing an order, you agree to these terms, subject to any mandatory consumer rights that apply where you live. If you do not agree, do not use the site.
Adults only
You must be at least 18 years old or the age of majority in your place of residence, whichever is higher, to use this store or purchase its products. By ordering, you confirm that you meet this requirement.
Product information and safety
Please read product descriptions, dimensions, material details, care instructions, and warnings before purchase. Product images are illustrative; colours may vary by display. Follow the product’s instructions, inspect it before use, and stop using it if it is damaged or causes discomfort. Products are for adult personal use only and are not medical devices or substitutes for professional medical advice. Contact a qualified professional about health concerns.
Orders, prices and payment
Submitting an order is an offer to buy. We will confirm receipt electronically; an order is accepted when we confirm acceptance or dispatch, as applicable under local law. Prices, currency, taxes, shipping charges, and available payment methods are displayed at checkout before you place an order. If a clear pricing or listing error occurs, we will contact you and give you the option to confirm the corrected order or cancel for a refund. We may decline or cancel an order where lawful, including when an item is unavailable or a payment cannot be verified; any amount paid for a cancelled order will be refunded.
Shipping, returns and statutory rights
Delivery information is described in our Shipping Policy. Returns and refunds are described in our Refund and Returns Policy. Those policies form part of these terms. Nothing here excludes warranties, cancellation rights, remedies, or other consumer protections that cannot lawfully be excluded.
Acceptable use and intellectual property
Do not misuse the site, attempt unauthorised access, interfere with its operation, or use it unlawfully. Site text, branding, images, and design are owned by LUNQEA or used with permission and may not be copied for commercial use without permission, except where the law allows.
Site availability and liability
We work to keep the site accurate and available but do not guarantee uninterrupted access or that every listing is error-free. To the extent permitted by law, we are not responsible for indirect loss arising from use of the site. Nothing in these terms limits liability or remedies where the law does not allow that limitation, including mandatory consumer rights.
Changes and contact
We may update these terms by posting a revised version with a new date. The terms applicable to an order are those in effect when you place it. Questions can be sent to lunqea@outlook.com.
